Privacy Policy

1. Overview

This Privacy Policy describes how Avenor Solutions ("Avenor," "we," "us," or "our") collects, uses, and shares personal information in connection with the website located at this domain (the "Site") and our related business communications, including our text-messaging ("SMS") program described in our Terms & Conditions. Avenor is an enterprise AI and automation advisory business based in San Jose, California.

This Policy applies to the Site and to the SMS program. It does not apply to any other Avenor product with its own separate privacy policy (none exists at the time of this writing).

2. Information We Collect

We collect the following categories of personal information, and only the following categories — nothing beyond what is listed here is actually collected by this Site as of this writing:

• Contact form submissions. When you submit the "Let's Talk About Your Program" form on the Site, we collect your name, email address, company/organization name (optional), and the message you provide. Name, email, and message are required fields; company is optional. This is the Site's only data-collection form.
• Mobile phone number and SMS opt-in status — collected only if and when you voluntarily provide your mobile number and affirmatively opt in to our SMS program, as described in our Terms & Conditions §13. We do not collect a phone number through the general contact form above; the contact form does not ask for one.
• Basic technical/server data. Like most websites, our hosting infrastructure may log standard, non-identifying technical information (such as IP address and request timestamps) as an ordinary incident of serving web pages and processing form submissions. This is infrastructure-level logging, not a purpose-built analytics or tracking system — see Cookies & Tracking below for what we do and do not use for analytics.

We do not collect health, fitness, or medical data of any kind through this Site. (Avenor's separate EZPal consumer product has its own, entirely separate privacy policy governing that data — not this one.)

3. How We Use Information

We use the information described above only for the following purposes:

• To respond to your contact-form inquiry and communicate with you about a potential or active business relationship;
• To send you text messages if, and only if, you have separately opted in to our SMS program, for the purposes described in Terms & Conditions §13.1 (scheduling, program/account updates, and responses to your inquiries — not unsolicited marketing);
• To maintain the security, integrity, and basic operability of the Site (e.g., detecting and preventing abuse of the contact form); and
• To comply with applicable law, or to respond to a lawful request from a public authority.

We do not use your personal information for automated decision-making, profiling with legal or similarly significant effect, or to serve you targeted advertising.

4. Sharing & Disclosure

We do not sell your personal information. We do not share it with third parties for their own independent marketing purposes. We share personal information only in the following limited circumstances:

• Service providers we use to operate the Site and our communications — for example, our web-hosting provider, and (only for the SMS program) Twilio or a comparable messaging-infrastructure provider, solely to deliver messages you have requested. These providers act on our instructions and are not permitted to use your information for their own purposes.
• Legal and safety reasons — if required to comply with applicable law, a valid legal process, or to protect the rights, property, or safety of Avenor, our clients, or others.
• Business transfers — if Avenor is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to this Policy's continued protections (or notice of any material change).

We do not have any advertising, analytics, or data-broker partners that receive personal information from this Site as of this writing (see Cookies & Tracking below).

5. SMS / Phone Data — Additional Detail

Because SMS/text-messaging data deserves its own explicit, unambiguous treatment beyond the general sharing section above:

This mirrors, and does not modify or narrow, the SMS-specific consent language already in Terms & Conditions §13.2 and §13.8 — if the two documents are ever read as conflicting on this specific point, the more protective (no-sharing-for-marketing) reading controls.

6. Cookies & Tracking

As of this writing, this Site does not use cookies, does not use any third-party analytics, advertising, or tracking SDK (no Google Analytics, no Meta/Facebook Pixel, no session-replay or heatmap tool, no ad-retargeting pixel of any kind), and does not set any tracking identifier. This is a factual statement about the code as it exists today, not a general privacy-industry boilerplate claim — we checked before writing it.

The Site does run a small amount of first-party, purely decorative client-side JavaScript: an animated background particle effect, standard navigation/scroll behavior, a scroll-triggered fade-in animation, and the logic that submits the contact form described above. None of this collects, stores, or transmits any data about you individually, and none of it sets a cookie or persistent identifier.

If we add any analytics, advertising, or tracking technology to this Site in the future, we will update this section (and this Policy's "Last updated" date) before or at the same time that technology goes live, and will describe what it collects and how to opt out where applicable.

7. Data Retention

We retain contact-form submissions and SMS opt-in records for as long as reasonably necessary to respond to your inquiry, maintain an ongoing or prospective business relationship, and comply with our legal and recordkeeping obligations, after which they are deleted or de-identified in the ordinary course. If you opt out of SMS messages (see Terms & Conditions §13.6), we stop sending you messages immediately and retain only the minimum record needed to honor that opt-out and avoid re-contacting you.

8. Your Rights

Depending on where you are located, you may have rights to access, correct, or request deletion of the personal information we hold about you, or to object to or restrict certain processing. You can exercise any of these rights, or ask us what personal information we hold about you, at any time by contacting us at [email protected]. We will respond to verified requests within a reasonable time.

We honor these requests as a matter of policy regardless of your specific jurisdiction, rather than limiting them only to residents of jurisdictions with a statutory right to make them.

9. Children's Privacy

This Site and our services are directed to businesses and professionals, not children. We do not knowingly collect personal information from anyone under 18. Consistent with our SMS program's own eligibility requirement ( Terms & Conditions §13.9), you must be at least 18, or the age of majority in your jurisdiction, to submit the contact form or opt in to SMS messages. If we learn we have inadvertently collected information from someone under that age, we will delete it.

10. International Visitors

Avenor is based in the United States, and any information you provide through this Site is processed and stored in the United States. If you are accessing the Site from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those of your home jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted to this page with an updated "Last updated" date. If we make a material change to how we handle SMS/phone data specifically, we will also note that change at Terms & Conditions §13.

12. Contact

Questions about this Privacy Policy, or requests to access, correct, or delete your personal information, can be directed to [email protected].